This Privacy Policy governs the manner in which ProHouse collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://prohouse.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by ProHouse.
ProHouse is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, phone numbers, and payment details.
We may collect personal information from Users in a variety of ways, including but not limited to when Users visit our Site, make a booking, submit a form, or interact with other activities, services, features, or resources we make available. Users may be asked for details such as name, email address, mailing address, phone number, and credit card information.
We only collect personal information where it is voluntarily provided by you. You may choose not to provide personal information; however, this may limit your ability to use certain features of the Site or our services.
Where appropriate and practicable, we will explain why we are collecting your personal information and how we intend to use it.
We may collect non-personal identification information whenever Users interact with our Site. This may include browser type, device type, operating system, internet service provider, and other similar technical information.
Our Site may use cookies to enhance User experience. Cookies are used for record-keeping purposes and to track information about how Users interact with our Site. You can choose to refuse cookies or be notified when cookies are sent; however, some parts of the Site may not function properly as a result.
ProHouse may collect and use personal information for the following purposes:
To provide and improve customer service
Information helps us respond efficiently to inquiries, bookings, and support requests.
To personalise user experience
Aggregated information assists us in understanding how Users engage with our services.
To improve our website and services
Feedback may be used to enhance functionality, content, and offerings.
To process payments and bookings
Information is used solely to deliver the requested services and is not shared except where necessary.
To communicate with you
We may use your email address to send booking confirmations, updates, and responses to inquiries.
Your personal information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
We use appropriate data collection, storage, and security practices to protect your information, including SSL-encrypted communication and secure payment processing systems compliant with applicable PCI standards.
When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it. Some information may be retained for a minimum of 7 years to comply with legal and business record-keeping obligations.
We do not sell, trade, or rent personal information to third parties. We may share aggregated, non-identifiable demographic information with trusted partners for analytical or marketing purposes.
We may also engage third-party service providers to assist in operating our business (such as booking platforms, payment processors, or verification services). These providers are only given access to information necessary to perform their services and are required to protect your information.
Our Site may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. Interaction with third-party websites is subject to their own terms and privacy policies.
Where reasonable and practicable, we collect personal information directly from you. In some cases, information may be provided by third parties (such as booking platforms). We will take reasonable steps to ensure you are aware of this.
Your personal information may be disclosed:
Where you have consented;
To third-party service providers for operational purposes; or
Where required or authorised by law.
Your personal information may be disclosed to overseas service providers, including identity verification services such as ChargeAutomation (Canada). We take reasonable steps to ensure overseas recipients handle personal information in accordance with privacy standards comparable to the Australian Privacy Principles.
You may request access to the personal information we hold about you and request corrections if necessary. Requests must be made in writing.
We do not charge a fee for access requests but may charge a reasonable administrative fee for providing copies. Identification may be required before releasing information.
We take reasonable steps to ensure your personal information is accurate, complete, and up to date. Please contact us if your information changes or is incorrect.
ProHouse may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of the Site indicates acceptance of the updated policy.
By using this Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
ProHouse
Sydney, NSW, Australia
📧 hi@prohouse.com.au
🌐 https://www.prohouse.com.au