Changed your mind? No worries. ProHouse offers a flexible cancellation policy:
Standard bookings: Cancel up to 14 days before check-in (subject to conditions and service fees).
Non-refundable bookings: Even if your reservation was non-refundable, book directly with ProHouse and we’ll do our best to accommodate you. Please notify us as soon as possible so we can try to resell your room.
If we successfully resell your room, you will receive up to 90% of your payment refunded. Contact us after your intended departure date to check your refund eligibility.
At ProHouse, we are an Australian-based short-stay management company with extensive knowledge of the local market and guest expectations. Being locally grounded means we understand the regulations, trends, and nuances of Sydney and surrounding areas, allowing us to maximise your property’s potential while ensuring compliance and peace of mind.
We combine this local expertise with deep experience in the short-term rental industry, giving your property the best chance to stand out in a competitive market. From creating compelling listings and professional photography to managing bookings, guest communications, and housekeeping, we provide a full-service approach designed to deliver strong returns and satisfied guests.
Our team also focuses on strategic pricing, multi-platform distribution, and proactive property maintenance, ensuring your property is always in top condition, reaches the widest audience, and achieves maximum revenue. With ProHouse, you benefit from professional, hotel standard service paired with the homely touch of residential accommodation.
Choosing ProHouse means more than management, it’s a partnership dedicated to growing your short-term rental business, protecting your asset, and providing a seamless, enjoyable experience for every guest.